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What to do when moving boxes go missing
Use MovingMate scan sessions, claim flags, and exports — plus practical steps when cartons never arrive.
First 48 hours
- Compare what arrived to your MovingMate inventory (search by room or box number).
- Photograph delivered cartons and any damage.
- Email the mover in writing: missing box numbers (#003, #014…), dates, contract reference.
Proof MovingMate provides
There is no separate “scan log” PDF — use the verify session on the day, then manifest + claim export if needed.
- Inventory with sequence IDs, rooms, contents, and declared values — export Manifest PDF anytime (free).
- Verify inventory session on loading day: missing list shows boxes not scanned before the truck left.
- Save missing for claim (cloud move): flags items as missing for a claim report.
- Claim dossier PDF (Move Pass + photos): tables for missing/damaged items with before/after photo pages.
Insurance
Attach the manifest PDF and, if you have Move Pass, the claim dossier with photos. Check your policy notice deadline.
Next move: prevent gaps
- Print a QR label per box; run Verify inventory while loading.
- Review the missing list before the truck leaves.
- Optional: Move Pass for item photos and a formal claim dossier if you hire movers.